Importance of People Skills in the Workforce

Want to be an effective manager?  Having good policies and processes in place will help get the job done, but getting the most from your staff requires you to pay some attention to your people skills.  People skills are important because they tell and show others how effective you deal with many different types of individuals on a daily basis.  The wider the range of others in terms of ages, cultures and company levels that one can deal with, the better that person’s skill level.

It really does not matter which field you work in, whether it is tax, accounting, HR or marketing, the most successful individuals in each area are not necessarily the ones who had the highest university GPA or those who are the most technically gifted, but rather the top stars in each field are the ones with the best people skills.

So where can you learn or develop these soft skills?  They are not taught in school and while you can learn them on the job, that would only be the case if you work with someone with exceptional soft skills (or horrible ones) and they are  willing to mentor you to develop yours.  In school we focus all our time and energy on maximize our grades and probably spend zero time learning to effectively interact with others

Then into the workforce come these brainiacs with super-high GPA’s and they work hard and talk about how smart they are, and watch those with superior personal talents moving up the corporate ladder faster them they do. 

By the time they realize what it takes to advance in an organization, it is usually too late, as people tend to get set in their ways after being passed over by someone not as smart but who pleases everyone.  These individuals will have reached a ceiling in their fields relatively quickly in their careers.

The world, both corporate and non-corporate, desperately needs more leaders and this lack of leadership will not be filled anytime soon if the majority of the workforce is lacking in people skills. Fortunately, this problem can be addressed in two ways. For those already in the workforce, companies can utilize seminars and workshops as part of on-going professional education on these skills including diversity training. All management, current and potential candidates, should attend such development sessions or take online courses.  The result will be a much more efficient management which in turn will mean bigger profits.

The other way is to start in school and expose students at every level and as early as possible to principles of people skills. It may need to be made part of the regular curriculum. Of course, staff including teachers and professors should also be exposed to their own developmental workshops as well since they were most likely not given the opportunity during their own years as students for this type of training.

It might also help to include parents in the education process from the get go so they can foster a more balanced development for their children besides focussing the balance on education and sports / arts.  

But at some point every good manager should have that talk with their staff about their soft skills and if the staff member reacts defensively, then sign them up for all the courses because that might just be the justification you were looking for!

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Author: Warren Orlans

Welcome to the blog for Intaxicating Tax Services, www.intaxicating.ca. My name is Warren Orlans and I am the owner of inTAXicating Tax Services. With over 17-years experience in the taxation industry, 11 of them working for the Canada Revenue Agency (CRA), and the rest working in the private sector at large financial institutions responsible for resolving tax issues for corporations and individuals and the Canadian lead for a large US bank on FATCA implementation. My tax career began pretty much out of university at the CRA, in Collections, where I moved up, across, over and up again through their division with stops in Enforcement, Taxpayer Relief (then Fairness), Audit, Directors Liability, Training, Mentoring, GST, GST/HST, Payroll, Corporate Tax, Personal tax, and probably much more. If you have a collections, compliance or audit issue with the CRA, MRQ, IRS or with the CRTC, WSIB or any aspect of those agencies, inTAXicating is the place you need to contact. inTAXicating Tax Services has strategic partnerships which allows my team to include amazing tax lawyers, insolvency practitioners, mortgage brokers, debt counselling experts and much more. When dealing with governments, knowledge is power. We possess strong understanding of government so we know what the next step is before the government does. When you have a collections problem with the CRA, do you hire a graphic artist? No, you get a former collector who trained the staff, and who worked as a resource officer for 5 years. Then you know you are on the right track to resolving your tax problem(s). Others offer suggestions. We offer solutions! info@intaxicating.ca

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