Beware of Fraudulent Communications! The CRA Does NOT Randomly Request Personal Information.

Canada Revenue Agency
Canada Revenue Agency (Photo credit: John Bristowe)

The CRA issued a warning, as the periodically have to do, to make sure that citizens are aware of some scams being committed via email, phone and mail whereby someone is pretending to be the CRA and they are asking for personal information such as a credit card number, social insurance number (SIN), bank information or passport information.

As in EVERY other situation, if someone, anyone asks you for this information, you should NOT be providing it.

If the CRA wants to contact you for information they already know all this information and will not be asking you for it.  Even worse is the fact that the fraudsters are arguing that this personal information is needed so that the taxpayer can receive a refund or benefit payment.

Again, the CRA knows this information and if you are eligible for a program or benefit, they will either enroll you in it automatically or they will send you a letter asking you to call the CRA general enquiries line.

Another common scam refers the person to a Web site resembling the CRA’s Web site where the person is asked to verify their identity by entering  personal information.

Again, this is not true.  The CRA website is http://www.cra.gc.ca where the “gc” stands for “government Canada” and the “ca” represents that the website is Canadian.  If the fraudster persists, please hang up and call the general enquiries line to confirm or call the RCMP (details below).

So just to confirm, and this is from the CRA website;

The CRA does not do the following:

  • The CRA will not request personal information of any kind from a taxpayer by email.
  • The CRA will not divulge taxpayer information to another person unless formal authorization is provided by the taxpayer.
  • The CRA will not leave any personal information on an answering machine.

When in doubt, ask yourself the following:

  • Am I expecting additional money from the CRA?
  • Does this sound too good to be true?
  • Is the requester asking for information I would not include with my tax return?
  • Is the requester asking for information I know the CRA already has on file for me?
  • How did the requester get my email address?
  • Am I confident I know who is asking for the information?

The CRA will continue to post notifications of fraudulent communications as they become aware of them and encourages you to check their Web site should you have concerns.

Examples You will find examples of a fraudulent letter, emails, and online refund forms from the CRA’s website in the links provided.  Notice how shoddy and unprofessional the request are.  As per telephone calls, the CRA will occasionally leave messages for taxpayers on their answering machines, including a callback number, and a request for the taxpayer to have their SIN handy when they call, however, it is important to note that not all telephone messages claiming to be from the CRA are genuine.  If you have any doubt and wish to verify the authenticity of a CRA telephone number, agent name, or location. you should contact the CRA directly by using the numbers on our Telephone numbers page.  For business-related calls, contact 1-800-959-5525 and for individual concerns, contact 1-800-959-8281.

If you have responded to a fraudulent communication and have become a victim of fraud, please contact the Royal Canadian Mounted Police’s Canadian Anti-Fraud Centre by email at info@antifraudcentre.ca or call 1-888-495-8501.

Be careful when giving out personal information to anyone regardless of where they claim to work.  The CRA won’t get offended.  They’ll try again a different way if necessary.

Canada
Canada (Photo credit: palindrome6996)

A very compelling article about the impact of FATCA. Worth the read, especially if you are a US person living in Canada.

U.S. Persons Abroad - Members of a Unique Tax, Form and Penalty Club

Almost all people (“Homelander Elite Corp” members excepted)  agree that FATCA is bad.

To be specfiic:

Everybody understands that FATCA is damaging to U.S. persons abroad.

Some understand that FATCA will result in GATCA which will damage the economy of the Homeland.

Few understand how FATCA is damaging the economies of other sovereign nations.

I came across this interesting post at the Isaac Brock Society:

View original post 660 more words

Interesting: CRA Employee Fired over Video Game About His Job

Not CRA-Approved
This child will now never create a video-game about her CRA job!

I was a little caught aback when I saw that the Canada Revenue Agency (CRA) fired an employee over a video game that he had created based on his job.  Getting fired from the CRA is not easy task – as I used to tell people when I worked at the CRA, you could stand on your bosses desk and pee on his / her papers and not come close to getting fired.  I had to do some research and ask around to get more details in order to see what really happened to cause this termination. My immediate reaction to this article – before reading it and researching for more details, as that I would have thought that someone with this kind of wit and abilities should not be fired from the CRA, but rather, promoted in the CRA, right into the IT or marketing departments where his skills could be used to help the CRA make peace with the general public. Then again, I’m not often surprised by the decisions made by the CRA.The video game this employee made, was not solely based on his job, but rather, on the disdain of his job – which makes a pretty big difference. in my opinion.  In case you would like to locate the game and check it out, the developer’s name is David S. Gallant and the name of his game is “I Get This Call Every Day”.  Based on details of his location and that he would be receiving calls every day which are similar, I came to the conclusion that he worked in the call centre somewhere out near the Toronto West TSO.

In the game, users listen to a customer call and are given options for how they can respond to the inquiry.  The game prompts the user to respond to the calls, and having never seen the game I cannot be 100% sure, but I understand that there are common responses and some shall we say are a little less than professional, such as the often cited snarky response like “I’m not your buddy, sir” which is intended to rile up callers instead of helping them with their problems and moving on to the next call.

While it’s true that the CRA are not your buddies, I can honestly saw in the 11-years I spent at the CRA and the 7 years since dealing with call services agents on the phone, I am more concerned when an employee is unable to navigate their system (because they are new or not adequately trained) so they cannot provide me information I require or are unwilling to, but I have never, ever had an agent be rude to me even in the slightest – for which I give the CRA top marks because within the CRA everyone knows the call centre is like a prison because the agents are handcuffed to the phones and have no opportunities to wander from their desks as say, collections or audit staff would.   Advancement opportunities are also quite limited, but the training these guys get is top-notch and I have personally hired staff from the call centres for private sector work because of their knowledge and they customer service skills.

Mr. Gallant was quoted as saying that; “I felt the need to express myself, and despite the fact that I could’ve lost my job for it, I still wanted to ensure that I got my art out there and I made it available to people.”

The Minister of National Revenue, Gail Shea, however failed to see the humour in the situation.  “The minister considers this type of conduct offensive and completely unacceptable,” a statement released from her office.  The CRA will now proceed with the common practice of conducting a full investigation into the access of Mr. Gallant to ensure no confidential information was compromised, and no illegal activities took place while Mr. Gallant was employed there.

While I personally witnessed much more severe acts which should have resulted in termination, the CRA does not like to get embarrassed, and that is probably what they feel this was.  Unfortunately, unless the game clearly identifies Mr. Gallant and his position at the CRA, then this is another circumstance of someone from within the CRA outing an employee and getting them punished which happens a lot in bureaucracies, especially in the CRA which I can attest to.

If anyone has seen the game or played it, I would love for them to comment with their feedback in order to add additional facts to my post, or email me at realurbandaddy@gmail.com with your thoughts and I can keep them anonymous and add the facts at the bottom of this post.