CRA Helping Small and Medium Sized Canadian Businesses

On June 27th, 2017 The Government of Canada announced that they are committed to ensuring tax fairness for all Canadians, as they recognize the importance of small and medium businesses in creating jobs and growing the economy.

As a result, they made a commitment to overhaul its service model so that people who interact with the Canada Revenue Agency (CRA) feel like valued clients, not just taxpayers.

Today, the Honourable Diane Lebouthillier, Minister of National Revenue, unveiled the CRA’s actions for the next two years to make its services for small and medium businesses more helpful and easier to use.

The Report on the Canada Revenue Agency’s 2016 Serving You Better consultations with small and medium businesses contained concrete commitments based on feedback shared by small and medium businesses and chartered professional accountants in the fall of 2016.

The CRA’s 2017-2019 Serving You Better action plan contains over 50 action items that will improve services for small and medium businesses.

Top 10

Here are the top ten service improvements for businesses, which will allow them to:

  1. Receive a CRA security code by email rather than mail
  2. Call a new dedicated telephone service for tax preparers that helps with more complex technical issues
  3. Request a Liaison Officer visit
  4. Provide T4 information slips to their employees in electronic format
  5. Use T2 Auto-fill through commercial software
  6. Create their own filing and balance confirmation letters online
  7. Create short “how-to” videos that explain the services on My Business Account
  8. Experience telephone service improvements
  9. Share feedback about their audit experience in a new post-audit survey
  10. Help Canadians have their objections resolved faster

To find out more about the CRA’s action plans to serve small and medium businesses, go to canada.ca/cra-serving-you-better.

Quick Facts

During the 2016 Serving You Better Consultations, the CRA and their senior officials met with over 300 participants face-to-face to discuss what the CRA could do better.  Approximately 135 of these participants sent their views online or in writing.   All in all, the CRA received over 1,500 comments and suggestions for improvements to their services.

Who was consulted?

The CRA partnered with the Canadian Chamber of Commerce and the Chartered Professional Accountants of Canada to host a total of 21 sessions with small and medium business and accountants in cities across Canada.

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Author: Warren Orlans

Welcome to inTAXicating. My name is Warren Orlans and this is my blog. I have been writing this blog since 2008 to provide clarity around taxation issues which I feel should have been explained somewhere - preferably by the CRA. I have over 20-year's experience in the taxation industry, 11 of them working for the Canada Revenue Agency (CRA), and 5-years working in the private sector Managing the tax departments for large financial institutions. It was at that point when I realized that people were coming to my blog seeking advice, and asking me to assist them with their tax issues, so I opened up my own business and started helping people deal with issues relating to the CRA. My tax career began pretty much out of university at the CRA, in Collections, where I moved up, across, over and up again through their division with stops in Enforcement, Taxpayer Relief (then Fairness), Audit, Directors Liability, Training, Mentoring, GST, GST/HST, Payroll, Corporate Tax, Personal tax, and probably much more. If you have a collections, compliance or audit issue with the CRA, inTAXicating is the place you need to contact. inTAXicating works in strategic partnership with amazing tax lawyers, insolvency practitioners, mortgage brokers, debt counselling experts and much more. If you have a tax question, feel free to ask in the comments, or email me at either info@intaxicating.ca, or intaxicatingtaxservices@gmail.com.

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