On June 27th, 2017 The Government of Canada announced that they are committed to ensuring tax fairness for all Canadians, as they recognize the importance of small and medium businesses in creating jobs and growing the economy.
As a result, they made a commitment to overhaul its service model so that people who interact with the Canada Revenue Agency (CRA) feel like valued clients, not just taxpayers.
Today, the Honourable Diane Lebouthillier, Minister of National Revenue, unveiled the CRA’s actions for the next two years to make its services for small and medium businesses more helpful and easier to use.
The Report on the Canada Revenue Agency’s 2016 Serving You Better consultations with small and medium businesses contained concrete commitments based on feedback shared by small and medium businesses and chartered professional accountants in the fall of 2016.
The CRA’s 2017-2019 Serving You Better action plan contains over 50 action items that will improve services for small and medium businesses.
Here are the top ten service improvements for businesses, which will allow them to:
- Receive a CRA security code by email rather than mail
- Call a new dedicated telephone service for tax preparers that helps with more complex technical issues
- Request a Liaison Officer visit
- Provide T4 information slips to their employees in electronic format
- Use T2 Auto-fill through commercial software
- Create their own filing and balance confirmation letters online
- Create short “how-to” videos that explain the services on My Business Account
- Experience telephone service improvements
- Share feedback about their audit experience in a new post-audit survey
- Help Canadians have their objections resolved faster
To find out more about the CRA’s action plans to serve small and medium businesses, go to canada.ca/cra-serving-you-better.
During the 2016 Serving You Better Consultations, the CRA and their senior officials met with over 300 participants face-to-face to discuss what the CRA could do better. Approximately 135 of these participants sent their views online or in writing. All in all, the CRA received over 1,500 comments and suggestions for improvements to their services.
Who was consulted?
The CRA partnered with the Canadian Chamber of Commerce and the Chartered Professional Accountants of Canada to host a total of 21 sessions with small and medium business and accountants in cities across Canada.