Lien on Me: The CRA and Liens. Questions Answered.

When the Canada Revenue Agency (CRA) registers a lien against your home, they are securing their interest by attaching the repayment of their debt to your property.

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The CRA considers a lien to be enforcement action and this tool is commonly applied where there are properties in the name of a taxpayer who has a tax debt.  Collection officers at the CRA should be registering liens, or securing the Crown’s interest, much more frequently then they currently are, and it should be done whenever there is a tax debt of a considerable amount owing.

Below are some answers to common questions about CRA property liens to help you understand what to do, and where to turn for help.

1.  How to tell if there is a lien registered against your property 

A title search on your property will reveal the existence of a lien.

It is CRA policy that they advise you by letter when a Certificate has been registered in Federal Court which identifies the property in question and the balance owing for which they are preparing to register a lien.  This does not mean that a lien has been registered, but this is essentially a warning of impending action.

If, however, the CRA does not have your correct address you will not receive any notices and thus may only discover there’s a lien when you try to sell or refinance your property.  A title search reveals the existence of liens.

2.  When the CRA registers a Certificate do they always then register a lien?

Not necessarily.  The CRA could be using the Certificate in several ways, including; to secure their interest in the property to make sure that before the tax debtors interest in the property is liquidated, the tax debt is paid in full, or in order to get the attention of the property owner so they will begin negotiations with the CRA, or they may have the intention of proceeding with the seizure and sale of the property in order to pay off all or part of a tax liability.

3.  Will the CRA take my house and leave me homeless?

It is CRA policy to not seize and sell a property when it would result in the property owner having nowhere to live.  If this property is an income property or cottage or secondary place to live, then the CRA will likely proceed to realize on the property and pay off their debts.

4.  Have I lost title to my home?

No. A lien is a registration on the title of that property which prevents you from selling or refinancing that property until either the tax debt owing is paid in full, or there is a written arrangement to have the proceeds from a sale or refinancing directed to the CRA for full payment of the debt.

5.  What is a Writ of Fi Fa / Writ of Seizure and Sale?

If a Certificate has been registered in the Federal Court and the tax balance still exists, the Canada Revenue Agency (CRA) will register a Writ of Fi Fa (abbreviation of “fieri facias” which is Latin and means “that you cause to be made”).  It is a writ of execution obtained in legal action which is addressed to the sheriff and commands him to, in this case, seize and sell, the property of the person against whom the judgement has been obtained.

This is a very serious enforcement action and after your property is sold, you are entitled to any proceeds left over after the tax arrears have been paid in full.

6.  What are my options now that a Certificate has been registered and a lien applied to the property?

Even though the CRA has an interest in the property, you can still access the equity and use that equity to make arrangements with the CRA – or the Department of Justice – to refinance the property or even sell it with the understanding that this can only be done in conjunction with the CRA receiving full payment of their tax debt.

7.  What is the CRA’s priority regarding my property should I decide to sell it?

Assuming your mortgage is a traditional mortgage through a recognized financial institution, the proceeds from a sale should fall in this order (depending on the type of tax(es) owing);

1. Financial institution holding the mortgage

2. Secured lenders

3. Canada Revenue Agency

4. Other creditors who have registrations against the property

5. Property owner.

So if you have other debts including a tax liability (and the two tend to go hand-in-hand), then it is possible in this scenario to have nothing left over by the time the property is sold and all debtors are paid off.

8.  What if I owe CRA more than there they get from the sale of my property?

If, after the sale of your property there are still taxes owing to the CRA, them your tax balance is reduced by the amount the CRA is paid and the remainder is still owing to the CRA.

9.  What if I am not the only one on title – ie/ jointly with a spouse?  

In the case where there are more than one person on title in addition to you, it’s important to keep in mind that the CRA can only realize proceeds from your share of the equity in the property.  So if you sell, re-finance or are forced to sell, only your share of the equity can be paid out the CRA. The CRA cannot seize your spouses’, or anyone else’s equity.

Keep in mind that in order to get the Certificate, the CRA has to reconcile the account, determine the share owned by the tax debtor and then use that figure when sending the Sheriff out to seize and sell the property.

10.  The CRA has registered a lien against my property.  Can I sell my interest to someone else and get removed off title?

If a tax debtor initiates a transaction which puts an asset out of reach of the Canada Revenue Agency not at Fair Market Value, the CRA has the ability to initiate a section 160 Non-Arms Length assessment and assess the person(s) who received the asset for your liability (minus consideration received).  

11.  Will bankruptcy free me of a lien?

Filing for bankruptcy, or filing a consumer proposal, does not discharge a lien against your property. If you go bankrupt on your CRA debt, the lien remains and – even worse – accrues interest over time. Even after your discharge from bankruptcy, the lien remains in force, until you eventually sell your home and the CRA’s priority is now second in line after the bank.

If after all that the tax debt is still remaining, then and only then because of the bankruptcy, will the tax debt no longer be owing.

Who Can Help?

The bottom line here is that tax liens can cause serious problems and it’s best to seek our help to resolve your tax issues before it gets that far.  Even if a lien is in place in order to secure the Crown’s interest, it’s best not to ignore the CRA.

We have handled hundreds of liens, and will find the best solution for you.  I might be re-financing your mortgage, paying out the lien, or temporarily lifting the lien in order to improve your arrangement with the CRA.  Whatever the problem, no matter how complex, we’ve helped.

Initial consultations are always free.

Visit us at http://www.//intaxicating.ca, or drop us an email at info@intaxicating.ca.  You can also reach us by phone at 416.833.1581.

Toronto-based.  Canada-wide.

 

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Canada Revenue Agency Offering to Close Dormant GST Accounts

[109/365] Taxation.
Taxation. (Photo credit: kardboard604)

I came across an interesting article on the H&R Block blog site regarding the Canada Revenue Agency (CRA) and their upcoming strategy regarding dormant GST accounts.  The original article can be found right here.  Having spent almost 11-years working for the CRA – almost 2 of those years dedicated to GST, I am very familiar with the problem the CRA faces by having many GST accounts open and unaccounted for.  When the CRA is unsure as to whether the account is open, active and not filing, or open, inactive and never used can often be difficult to determine is the phone number and address on file at the time of registration are no longer applicable.

As many of you are already aware, not filing GST returns is a criminal offence under the Excise Tax Act for which the CRA can, and will prosecute taxpayers.  When the CRA moves to action on these accounts their intention is in their approach so if they suspect the file was opened in error, or can be sure it is not required then they will call, or have a field officer drop by the residence or business to ask about the account.  If, however, they have reason to believe that the account is open and just not-filing, maybe as a result of a telephone conversation, then they approach this completely differently.

In this case, the CRA will begin to collect information for their permanent diary and see how the story differs from the information provided by the taxpayer.  Once they notice a difference, they move in with a Demand to File, which is an indication that they intend to prosecute.

The CRA understand that taxpayers register GST accounts then move and fail to update their address with the CRA (HUGE mistake!) at which point the CRA needs to determine if the account is inactive or a non-filer.  If this is you, or someone you know, it’s best to take care of this right now.

A common example would be this; a taxpayer opened a business which operated as a sole proprietorship (SoleProp) for 18-months until it incorporated.  The new corporation (NewCorp) registered a GST account and began to make its quarterly installments, while the SoleProp no longer had any income attached to it, but instead of closing it, the owner filed nil returns for the next 3-years.

This is an example of an account the CRA would happily close over the phone because the trail is clear and both are current.

Normally, you need to complete a RC145 Form (used to be a GST11)– Request to Close Business Number Program Accounts in order to close your GST account, however under this program, the CRA will close the account if you give them permission over the phone.

Whether the account is closed or not, you still have to file all your outstanding GST/HST returns and pay any amounts owing up until the day your business ends because closing your account does not exempt you from paying any GST owed back to the CRA.  In addition, if you have business assets and shut down the operation, the assets are deemed disposed of at Fair Market Value (FMV) on the day you stopped operating so you will need to calculate the GST on the value of your assets, too.  You will also want to make sure that you capture any bad debts on that final GST return if you have not previously.

If you sell to a purchaser who is a GST registrant and who continues to operate the business, you can jointly file a Form GST44, Election Concerning the Acquisition of a Business or Part of a Business, so the purchaser does not have to collect and you do not have to pay GST.

The important thing to remember about the GST is that once you open an account it remains open until you take action to close it.  If you have a dormant GST account and the CRA is calling you, it will save you time to answer the phone and provide permission to close it.  If you fail to close it and the CRA is unable to get in touch with you, they can enforce collection actions against you and raise director’s liability to hold you personally liable to corporate debts, as well as the previously mentioned criminal prosecution.  Stopping this kind of action can be difficult once the CRA has determined that you are hiding something from them.

Do not wait for the CRA to come collecting their returns or their GST, but if you are already embroiled into a battle with the CRA over notional assessments or GST amounts owing, or worse if you have received a Demand to File notice from the CRA that they are intending to assess you as a director of the corporation and are seeking a due diligence defence, you need professional help right away.

I can help!

Just visit http://www.intaxicating.ca and see how Intaxicating Tax Services can assist you in all your CRA matters.  Passionate about Tax.  Passionate about helping people.

info@intaxicating.ca

The Truth and Myths Around the CRA’s Taxpayer Relief Program

There is quite a lot of information on the Internet around the Canada Revenue Agency’s (CRA) Taxpayer Relief Program (formerly known as fairness).  Understandably, there is also a lot of misinformation around this program.  After having spent almost 11 years working in the CRA – beginning as an entry-level collector and working my way up through the division to a team leader before taking my MBA and heading into the private sector –  I have learned quite a lot about how the Taxpayer Relief program actually works.Myth vs Reality

This post will identify the key objectives of the program straight from the CRA, and then highlights some common myths about the program and the actual fact about why it makes sense to invest considerable time and effort into an application, or engage the services of someone who knows the program inside and out.

The Taxpayer Relief program was set up to allow for the Minister of National Revenue to grant relief from penalty and/or interest when the following types of situations prevent a taxpayer (individual or corporation) from meeting their tax obligations:

  • extraordinary circumstances;
  • actions of the Canada Revenue Agency (CRA);
  • inability to pay or financial hardship;
  • other circumstances

The program distinguishes between “cancelling” and “waiving” of penalties and/or interest as the CRA understands that granting relief to a taxpayer only to see them smothering in penalties and interest again is an exercise in futility.  The term “cancel” refers to a penalty or interest amount that is assessed or charged for which relief is granted, in whole or in part, by the CRA.  The term “waive” refers to a penalty or interest amount that is not yet assessed or charged for which relief is granted, in whole or in part, by the CRA.

The term “Taxpayer” includes individual, employer or payer, corporation, partnership, organization, trust, estate, goods and services tax/harmonized sales tax (GST/HST) registrant or claimant.

Now you or your client has been charged penalties and / or interest and you want to know if you qualify.  Look no further than the CRA website, and their section on Taxpayer Relief, here.

Circumstances that may warrant relief include;

Extraordinary circumstances

Penalties or interest may be cancelled or waived in whole or in part when they result from circumstances beyond a taxpayer’s control.  Extraordinary circumstances that may have prevented a taxpayer from making a payment when due, filing a return on time, or otherwise complying with a tax obligation include, but are not limited to, the following examples:

  • natural or human-made disasters, such as a flood or fire;
  • civil disturbances or disruptions in services, such as a postal strike;
  • serious illness or accident; and
  • serious emotional or mental distress, such as death in the immediate family.

Actions of the CRA

The CRA may also cancel or waive penalties or interest when they result primarily from CRA actions, including:

  • processing delays that result in taxpayers not being informed, within a reasonable time, that an amount was owing;
  • errors in CRA material which led a taxpayer to file a return or make a payment based on incorrect information;
  • incorrect information provided to a taxpayer by the CRA (usually in writing);
  • errors in processing;
  • delays in providing information, resulting in taxpayers not being able to meet their tax obligations in a timely manner; and
  • undue delays in resolving an objection or an appeal, or in completing an audit.

Inability to pay or financial hardship

The CRA may, in circumstances where there is a confirmed inability to pay amounts owing, consider waiving or cancelling interest in whole or in part to enable taxpayers to pay their account. For example, this could occur when:

  • a collection has been suspended because of an inability to pay caused by the loss of employment and the taxpayer is experiencing financial hardship;
  • a taxpayer is unable to conclude a payment arrangement because the interest charges represent a significant portion of the payments; or
  • payment of the accumulated interest would cause a prolonged inability to provide basic necessities (financial hardship) such as food, medical help, transportation, or shelter; consideration may be given to cancelling all or part of the total accumulated interest.

Consideration would not generally be given to cancelling a penalty based on an inability to pay or financial hardship unless an extraordinary circumstance prevented compliance, or an exceptional situation existed. For example, when a business is experiencing extreme financial difficulty and enforcement of such penalties would jeopardize the continuity of its operations, the jobs of the employees, and the welfare of the community as a whole, consideration may be given to providing relief of the penalties.

Other circumstances

The CRA may also grant relief if a taxpayer’s circumstances do not fall within the situations described above.

The CRA expects these guidelines to be used when applying for relief and that the requests are made within the deadlines for requesting relief, which is limited to any period that ended within 10 years before the calendar year in which a request is submitted or an income tax return is filed.   The 10-year limitation period rolls forward every January 1st.

If filed using the correct form, with sufficient supporting documentation, a response from the Taxpayer Relief Program can take anywhere from 3 months to 2 years due to the amount of requests.  In order to ensure that you are making the best claim possible, you really should engage the services of a professional, as they would be able to assess whether or not your request is sufficient, and they would ensure that you meet all the other conditions which must be in place for the CRA to review and consider your application.

At the end of the day, if you have a reasonable chance of being successful under this program, the investment made to have it written, reviewed or monitored by an expert is a worthwhile expenditure.

Now let’s have a look at some common myths around this program which are floating around the Internet.

Myths:

Myth: That the CRA’s Taxpayer Relief program is a one time program and that you had better take your best shot the time you decide to apply.

Reality: Not true,  This program is available to all Canadians who have been charged penalties and / or interest and as such, they have the right to ask for relief each and every time it is warranted.  The Taxpayer Relief Group do not maintain collection inventories and as such they review each case on the merit of its submission without any influence from the permanent collections diary or the collector assigned to the case.

Myth: That the CRA’s Taxpayer Relief Program is used in order for the CRA and a taxpayer to negotiate a deal which would resolve the taxpayer’s debt issue by settling the debt and accepting less than the actual amount owed to them.

Reality: Never, ever, ever!  The CRA does NOT settle debts outside of bankruptcy or a proposal, and they certainly do not use the taxpayer relief program for this purpose.  As a matter of fact, I can speak of a first hand experience where a collector used the word “settle” in the permanent collection diary of a corporation which had paid a principle tax debt of $650,000, because they wanted to fight the $775,000 in penalties and interest through Taxpayer Relief.  The CRA sent back the $650,000 and re-opened negotiation with the corporation because they did not want to set the precedent of settling tax debts through the Taxpayer Relief Program.

Myth: I cannot afford to pay my taxes, so I am not going to file my tax return, and then when I have a debt, I can ask for relief because I had no money?

Reality:  Failure to file a tax return is a criminal offence which can result in prosecution, so you should always file, and be clear to the CRA upfront that money is tight.  But before an application is made to the Taxpayer Relief Program, all outstanding returns must be filed up to date, and all instalments must be accounted for.  Otherwise, the application is set aside until everything is current.

Myth:  Having a disability or illness from birth qualifies me for Taxpayer Relief.

Reality: Probably not.  If you have managed to conduct your affairs for a period of time without any tax issues, but then something happens which cases the accumulation of penalties and interest, you cannot use your disability or illness when applying for relief, unless something happened during the period in which the penalties and / or interest were applied as a result of a worsening of your disability / illness.  In that case, you would need to substantiate this with supporting letters from your doctors and specialists.  

Myth:  I met with someone who is going to write a letter to the CRA asking for relief and they have sent me the letter to review.  If I sign it, and they send it off, am I now being considered for relief?

Answer:  Not any more.   Years ago, taxpayers were able to send in letters to the fairness department which contained their reasons for asking for relief and some would include supporting documentation, while others would not.  However, since the CRA revamped the Taxpayer Relief Program, they require that the form RC4288 be included in the package or the claim will be rejected.

Myth:  I need to be pre-qualified for the CRA Taxpayer Relief Program.

Reality: No.  You can determine if you may qualify, or you can seek a professional to help you determine if you have grounds for relief, but there is no pre-qualification of this program.

Myth: If my claim is rejected, then I have to pay the penalties and interest.

Reality:  You should make arrangements to pay the penalties and interest in any case in order to stop the interest clock from ticking should the claim be denied – wherever possible, however, the Taxpayer Relief Program allows for a second-level review to be performed (usually with additional information provided) and there is an option for judicial review should the second level review be unfavourable.

 

So take some time to look around when you are considering an application under the Taxpayer Relief Program and make sure that if you engage someone you do so for the right reasons.

Learn How to Lodge a Service-Related Complaint with the CRA

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Taxation. (Photo credit: kardboard604)
Have you ever had an issue with the Canada Revenue Agency which was so upsetting that you wanted to complain but did not know how?  Well, once you finish reading this post you will know how to do that, when you can do that and what you need to do that.

The first think you will want to do is to follow this link, to the CRA website and read their brief section on service-related complaints.  If everything looks good, then download this form, the RC159 fill it in, and send the completed form, together with supporting documentation and any authorization forms, separately from other tax forms to the CRA.

You can fax your form and supporting documentation to 1.866.388.7371 from Canada or the US or 1.819.536.0701 from outside Canada and the US, or you can mail them to the following address:

CRA – Service Complaints Supporting documentation
National Intake Centre
P.O. Box 8000
Shawinigan-Sud QC. G9N 0A6
CANADA

Make sure to include all relevant documentation that you feel may be helpful in reviewing your complaint or feedback.

This is a service complaint;

A service complaint is an expression of dissatisfaction with the service, quality, or timeliness of the work performed by the CRA which could include, but is not limited to, the following:

  • undue delays;
  • poor or misleading information;
  • staff behaviour; or
  • mistakes, which could potentially result to a misunderstanding or omission.

This is not a service complaint;

If your service complaint does not relate to a service matter, other options are available, for example:

  • normal delays in the processing of your income tax returns – see Service Standards or for more information on what you can expect from the CRA.
  • dispute an assessment, determination, or decision – see Complaints and disputes.
  • disagreements related to the Income Tax Act – the CRA is responsible for administering tax legislation, not amending it. If you have a complaint about the Income Tax Act or other tax legislation matters, contact the Department of Finance Canada.

Additional information can be found by reading Booklet RC4420, Information on CRA – Service Complaints.

What keeps me busy during the day…

I like taxation, and I have worked in the industry for over 17 years, and no, I am not a CA / CMA / CGA… Yet.  I did not wake up one day deciding this was my passion, but after almost 11 years at the Canada Revenue Agency (CRA), I certainly have learned a thing or two about Canadian taxation, and in the private sector afterwards I learned a thing or two about US tax, the MRQ and I had the opportunity to manage staff on a permanent basis and test out those MBA skills I worked so hard to learn.

Now I get to help people solve their tax problems and that is what makes me happy.

Here is a little biography about myself and my work-experience;

I graduated from University here in Toronto with a specialized honours degree in Public Policy and Administration.  The economy was in a downturn so I began to sell promotional items which I would customize for clients, such as; Pens, mugs, sports uniforms, etc. and I did that for just over a year-and-a-half until I applied to the CRA at the suggestion of a friend.  Seven months, later and I was settling in for my first day of training.  I will never forget the horror of walking through the office and seeing one fellow sleeping at his desk and another doing the crossword…  Little did I know what would come next.  The CRA, or maybe all governments, are unique in many ways.  They have goals, they have mandates and they have unions.  The fact that someone was resting had no bearing on the amount of work they accomplished, or how much they knew.  I certainly learned that you cannot judge a book by it’s cover.

11 months in to a job working in Collections, I was part of the most recent hiring group which was let go due to budget issues, however we were entitled to write entry exams allowing us to be re-ranked for potential re-hire.  I wrote all the exams, completed the interview and was ranked 1st, meaning if the CRA decided to hire anyone from that list, they would have to offer me a position first, and sure enough they did.

The next 10 years was a giant blur of exams, coffee breaks, crosswords and discussion about the amount of work which needed to get done vs. the amount of work allowable under the union guidelines.  For the most part this was never an issue.  During my time there I moved from an entry-level collector to a field officer and then to a resource officer and I touched a lot of areas during my time there including; compliance, GST/HST, Taxpayer relief (then fairness), Director’s Liability, Audit, Training and Learning, and so much more.  I also completed 3 years of accounting towards a CGA/CMA and my MBA degree.  I took 2 parental leaves and I worked with management to set up a collections conference and a mentoring program which I ran for 2 years.  I also performed a ton of training for all of the new hires and the rest of the staff.  I found I had an ability to take legislation and break it down into English and explain it to everyone, which helped with training and resolving complex issues.

I found treating staff as resources got the most of them and I was afforded many opportunities to manage teams within my areas.  I also found that by picking up the phone and speaking to the so-called debtors, that I could get across to people who owed the CRA money and explain what steps the CRA would be taking and use that to discuss what was in their best interests and what was in the best interests of the CRA.  As a result, I closed a lot of files without having to take any legal or enforcement actions other than talking to them.   “How would you like to resolve this?” was / and still is, a very acceptable opening line.  No accusations, and no blaming.  When I needed to flex my muscles to get something done, I certainly did just that and when push came to shove if I needed something done that was being delayed I found ways to get it done faster, or I learned it myself and taught others how to do it.

I was awarded the CRA Employee of the Year one year for my work in the office and my extracurricular work (volunteering and course-work) and as you could expect, I was quickly realizing that I was wearing out my welcome there.  I needed a change.

So just before 11 years at the CRA, I threw my resume online and I was hired by the world’s largest transfer agent to run their investor tax reporting department which I happily did for 4 years.  In this role, I learned about investor slips, T4’s, T5’s, T3’s, T5008’s, and the US forms, W8’s, W9’s, 1099B’s, and got my feet wet with Cost Basis and FATCA.  I also had a brief dive into Qualified Intermediaries, but thankfully that nightmare was moved off to compliance and legal.

While working there, I was plucked away for an opportunity as an AVP at a bank which afforded me an opportunity to dive deep into FATCA and the mutual fund side of tax reporting; Contribution receipts, T3’s, and the like.

When that opportunity ended, I was asked to work as a consultant, leading FATCA for the bank, but from somewhere down near Dallas, Texas but I decided to remain here in Toronto and I’m glad that I did.

In case you were not aware, there was a recent study published – which for the life of me I cannot find right now – which revealed that 55% of all bankruptcies in Canada were due to the Canada Revenue Agency (amounts owing / collection / enforcement actions).  That tells me that there a LOT of Canadians with tax problems and many who have tax problems but don’t know they have tax problems because they never open the brown CRA envelopes.

Now, on to my current role:

As the Managing Director of a professional tax firm committed to helping Canadians who have tax problems resolve their matters with the CRA, I have the opportunity to do what I like doing the most – helping others.  In doing this, I also help the CRA resolve some of their most complex accounts and I help people get their debt in order and their tax accounts current and up-to-date.  The management team are incredibly knowledgable about the industry and my colleagues, peers and staff are second to none.  It’s a good fit all around.

Since I have taken over this role, I have met with, and spoken to, many Canadians across the country about their tax problems and together we have worked to help them become debt-free and resolve their CRA problems so they can go back to being able to sleep at night.  I am happy to help you or someone you know.

It’s amazing what all that CRA knowledge in so many different areas can do to move a file forward.

Beware of Fraudulent Communications! The CRA Does NOT Randomly Request Personal Information.

Canada Revenue Agency
Canada Revenue Agency (Photo credit: John Bristowe)

The CRA issued a warning, as the periodically have to do, to make sure that citizens are aware of some scams being committed via email, phone and mail whereby someone is pretending to be the CRA and they are asking for personal information such as a credit card number, social insurance number (SIN), bank information or passport information.

As in EVERY other situation, if someone, anyone asks you for this information, you should NOT be providing it.

If the CRA wants to contact you for information they already know all this information and will not be asking you for it.  Even worse is the fact that the fraudsters are arguing that this personal information is needed so that the taxpayer can receive a refund or benefit payment.

Again, the CRA knows this information and if you are eligible for a program or benefit, they will either enroll you in it automatically or they will send you a letter asking you to call the CRA general enquiries line.

Another common scam refers the person to a Web site resembling the CRA’s Web site where the person is asked to verify their identity by entering  personal information.

Again, this is not true.  The CRA website is http://www.cra.gc.ca where the “gc” stands for “government Canada” and the “ca” represents that the website is Canadian.  If the fraudster persists, please hang up and call the general enquiries line to confirm or call the RCMP (details below).

So just to confirm, and this is from the CRA website;

The CRA does not do the following:

  • The CRA will not request personal information of any kind from a taxpayer by email.
  • The CRA will not divulge taxpayer information to another person unless formal authorization is provided by the taxpayer.
  • The CRA will not leave any personal information on an answering machine.

When in doubt, ask yourself the following:

  • Am I expecting additional money from the CRA?
  • Does this sound too good to be true?
  • Is the requester asking for information I would not include with my tax return?
  • Is the requester asking for information I know the CRA already has on file for me?
  • How did the requester get my email address?
  • Am I confident I know who is asking for the information?

The CRA will continue to post notifications of fraudulent communications as they become aware of them and encourages you to check their Web site should you have concerns.

Examples You will find examples of a fraudulent letter, emails, and online refund forms from the CRA’s website in the links provided.  Notice how shoddy and unprofessional the request are.  As per telephone calls, the CRA will occasionally leave messages for taxpayers on their answering machines, including a callback number, and a request for the taxpayer to have their SIN handy when they call, however, it is important to note that not all telephone messages claiming to be from the CRA are genuine.  If you have any doubt and wish to verify the authenticity of a CRA telephone number, agent name, or location. you should contact the CRA directly by using the numbers on our Telephone numbers page.  For business-related calls, contact 1-800-959-5525 and for individual concerns, contact 1-800-959-8281.

If you have responded to a fraudulent communication and have become a victim of fraud, please contact the Royal Canadian Mounted Police’s Canadian Anti-Fraud Centre by email at info@antifraudcentre.ca or call 1-888-495-8501.

Be careful when giving out personal information to anyone regardless of where they claim to work.  The CRA won’t get offended.  They’ll try again a different way if necessary.