Learn How to Lodge a Service-Related Complaint with the CRA

[109/365] Taxation.
Taxation. (Photo credit: kardboard604)
Have you ever had an issue with the Canada Revenue Agency which was so upsetting that you wanted to complain but did not know how?  Well, once you finish reading this post you will know how to do that, when you can do that and what you need to do that.

The first think you will want to do is to follow this link, to the CRA website and read their brief section on service-related complaints.  If everything looks good, then download this form, the RC159 fill it in, and send the completed form, together with supporting documentation and any authorization forms, separately from other tax forms to the CRA.

You can fax your form and supporting documentation to 1.866.388.7371 from Canada or the US or 1.819.536.0701 from outside Canada and the US, or you can mail them to the following address:

CRA – Service Complaints Supporting documentation
National Intake Centre
P.O. Box 8000
Shawinigan-Sud QC. G9N 0A6
CANADA

Make sure to include all relevant documentation that you feel may be helpful in reviewing your complaint or feedback.

This is a service complaint;

A service complaint is an expression of dissatisfaction with the service, quality, or timeliness of the work performed by the CRA which could include, but is not limited to, the following:

  • undue delays;
  • poor or misleading information;
  • staff behaviour; or
  • mistakes, which could potentially result to a misunderstanding or omission.

This is not a service complaint;

If your service complaint does not relate to a service matter, other options are available, for example:

  • normal delays in the processing of your income tax returns – see Service Standards or for more information on what you can expect from the CRA.
  • dispute an assessment, determination, or decision – see Complaints and disputes.
  • disagreements related to the Income Tax Act – the CRA is responsible for administering tax legislation, not amending it. If you have a complaint about the Income Tax Act or other tax legislation matters, contact the Department of Finance Canada.

Additional information can be found by reading Booklet RC4420, Information on CRA – Service Complaints.

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Author: Warren Orlans

Welcome to inTAXicating. My name is Warren Orlans and this is my blog. With over 17-years experience in the taxation industry, 11 of them working for the Canada Revenue Agency (CRA), and the rest working in the private sector at large financial institutions responsible for resolving tax issues for corporations and individuals and the Canadian lead for a large US bank on FATCA implementation. My tax career began pretty much out of university at the CRA, in Collections, where I moved up, across, over and up again through their division with stops in Enforcement, Taxpayer Relief (then Fairness), Audit, Directors Liability, Training, Mentoring, GST, GST/HST, Payroll, Corporate Tax, Personal tax, and probably much more. If you have a collections, compliance or audit issue with the CRA, MRQ, IRS or with the CRTC, WSIB or any aspect of those agencies, inTAXicating is the place you need to contact. inTAXicating has entered into a strategic partnership with Goldhar and Associates, to create Goldhar Tax Solutions. This partnership allows my team to include amazing tax lawyers, insolvency practitioners, mortgage brokers, debt counselling experts and much more. When dealing with governments, knowledge is power. We possess strong understanding of government so we know what the next step is before the government does. When you have a collections problem with the CRA, do you hire a graphic artist? No, you get a former collector who trained the staff, and who worked as a resource officer for 5 years. Then you know you are on the right track to resolving your tax problem(s). Others offer suggestions. We offer solutions! tax@goldhar.ca

2 thoughts on “Learn How to Lodge a Service-Related Complaint with the CRA”

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    Like

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